Privacy Policy of Funscape World W.L.L
What This Policy Covers
- sets out the types of personal information we collect.
- explains how and why we collect and use your personal information.
- explains when and why we may share personal information within Funscape World W.L.L.
- explains how we protect the personal information we collect; and
- explains the rights and choices you have in relation to your personal information.
- Buying / Ordering services or products from any of our subsidiaries over the phone, in-store, or online
- Using any of our platforms, including websites (“our Websites”), public Wi-Fi networks, or mobile applications (“our Mobile Apps”); or
- Being a member of any of our loyalty schemes
- Taking part in our promotions & competitions and registering to receive our newsletters and offers.
PERSONAL INFORMATION WE COLLECT
- Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number
- Your account login details, such as your username and the password (encrypted) that you have chosen; and
- Your interests, preferences, income, and other profiling information.
- Information about your online purchases (for example: what, when, where you ordered/bought and how you paid);
- Information about your online browsing behavior on our Websites, Mobile Apps and public networks and information about when you click on one of our adverts (including those shown on other organizations’ websites);
- Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and
- Information about your precise geolocation.
- Transaction information, including the in-store and online purchases you earn points for and how you use your points, coupons, and vouchers within our subsidiaries or with other partners.
- Personal information you provide about yourself.
- Details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and
- Your feedback and contributions to customer surveys and questionnaires.
- review and improve the accuracy of the data we hold; and
- improve and measure the effectiveness of our marketing communications, including online advertising.
WHY AND HOW WE USE YOUR PERSONAL INFORMATION
- Processing your orders and refunds; and
- Managing the accounts, you hold with us.
- Using online booking via mobile app to help us better understand you as a customer and provide you with personalized offers and services.
- Providing you with relevant marketing communications (including by email, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on Our Websites and on other organizations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners.
- To help us to better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you make a booking online with personal information collected from our Websites, Mobile Apps under Funscape World W.L.L.
- contact you about our Services, for example by phone, email, or by responding to social media posts that you have directed at us.
- Manage promotions and competitions you take part in, including those we run with our suppliers and partners.
- Invite you to take part in and manage customer surveys, questionnaires, and other market research activities carried out by Funscape World W.L.L., and by other organizations on our behalf.
- Manage and improve our Websites and Mobile Apps.
- Help to develop and improve our product range, services, stores, information technology systems, know-how, and the way we communicate with you.
- Detect and prevent fraud or other crimes.
SHARING PERSONAL INFORMATION WITH OTHER ORGANISATIONS
- if any applicable law or a public authority says we must share personal information.
- if we need to share personal information in order to establish, exercise or, defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk);
- to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you too. If the transfer or sale goes ahead, the organization receiving your personal information can use your personal information in the same way as us
- to any other successors in title to our business; or
- to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
HOW WE PROTECT PERSONAL INFORMATION
SOCIAL MEDIA
We operate channels, pages, and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.
Funscape World W.L.L. is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. Cookies are small data files that allow a website or Mobile App to collect and store a range of data on your desktop computer, laptop, or mobile device.
Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalize your experience and allow you to use many of their useful features.
For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.
Improve the performance of our Websites and Mobile Apps
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or another device.
Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings.
AGGREGATE DATA, DATA ANALYTICS, AND SOCIAL MEDIA FUNCTIONALITY
We may aggregate personal information and remove any identifying elements to analyze patterns and improve our marketing and promotional efforts, analyze Platform use, improve our content and product offerings, and customize our Platforms’ content, layout, products, and services, and we may appoint third parties to do this on our behalf, as set out above.
We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device, and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our user’s demographics, interests, and behavior to better understand and serve you.
YOUR RIGHTS
- rectify the information we hold about you.
- erase your personal information.
- restrict our use of your personal information.
- object to our use of your personal information.
- withdraw any consents you have provided for our use of your personal information.
- receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and