Privacy Policy of Funscape World W.L.L

Funscape World W.L.L is incorporated in the Kingdom of Bahrain. Funscape World consists of four different zones; Adventure Zone, Play Zone, Sports Zone, and Ice Zone. This policy describes how Funscape World collects, processes use, and disclose your personal information as a data controller when you contact us, use our services, or interact with our platforms including websites and mobile apps (together “Platforms”).

What This Policy Covers

We are committed to adopting the highest standards when it comes to how we collect, use, and protect your personal information, and have accordingly developed this privacy policy (the “Policy”), which:
  • sets out the types of personal information we collect.
  • explains how and why we collect and use your personal information.
  • explains when and why we may share personal information within Funscape World W.L.L.
  • explains how we protect the personal information we collect; and
  • explains the rights and choices you have in relation to your personal information.
This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:
  • Buying / Ordering services or products from any of our subsidiaries over the phone, in-store, or online
  • Using any of our platforms, including websites (“our Websites”), public Wi-Fi networks, or mobile applications (“our Mobile Apps”); or
  • Being a member of any of our loyalty schemes
  • Taking part in our promotions & competitions and registering to receive our newsletters and offers.
This Policy also applies if you contact us, or we contact you about our Services.

PERSONAL INFORMATION WE COLLECT

When you register for our services, we may collect:
  • Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number
  • Your account login details, such as your username and the password (encrypted) that you have chosen; and
  • Your interests, preferences, income, and other profiling information.
When you shop with us online, browse our websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:
  • Information about your online purchases (for example: what, when, where you ordered/bought and how you paid);
  • Information about your online browsing behavior on our Websites, Mobile Apps and public networks and information about when you click on one of our adverts (including those shown on other organizations’ websites);
  • Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and
  • Information about your precise geolocation.
Saved Credit Card:
We do not keep your credit card number in our database after the initial authorization. While your bank approves your payment, your credit card number is substituted with a “token” number after authorization. Your actual credit card is not stored in our database. Magic Planet uses this “token” to reconcile your account. Most importantly this “token” cannot be used or reverse engineering by Hackers to obtain your real credit card number.
When you use any of our loyalty program(s) to shop with us, we may collect:
  • Transaction information, including the in-store and online purchases you earn points for and how you use your points, coupons, and vouchers within our subsidiaries or with other partners.
When you contact us or we contact you or you take part in promotions, competitions, surveys, or questionnaires about our Services, we may collect:
  • Personal information you provide about yourself.
  • Details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and
  • Your feedback and contributions to customer surveys and questionnaires.
Other sources of personal information
We may also use personal information from other sources, such as specialist companies that supply information, online media channels, our partners, and public registers. We may collect the following types of personal information about you from other sources: contact details, credit history, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us to:
  • review and improve the accuracy of the data we hold; and
  • improve and measure the effectiveness of our marketing communications, including online advertising.
If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Platforms, but you may not be able to access certain options, products, or services, and in some cases, we may not be able to fulfil a service you request.

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

Make our Services available to you
We use your personal information to provide the services you have requested, including:
  • Processing your orders and refunds; and
  • Managing the accounts, you hold with us.
This is so we can provide the services to you in line with our contractual obligations to you.
Personalize your experience
We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways:
  • Using online booking via mobile app to help us better understand you as a customer and provide you with personalized offers and services.
  • Providing you with relevant marketing communications (including by email, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on Our Websites and on other organizations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners.
  • To help us to better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you make a booking online with personal information collected from our Websites, Mobile Apps under Funscape World W.L.L.
Contact and interact with you
We may use your personal information when we communicate with you, in order to:
  • contact you about our Services, for example by phone, email, or by responding to social media posts that you have directed at us.
  • Manage promotions and competitions you take part in, including those we run with our suppliers and partners.
  • Invite you to take part in and manage customer surveys, questionnaires, and other market research activities carried out by Funscape World W.L.L., and by other organizations on our behalf.
It is in our legitimate business interests that we can provide you with appropriate responses and provide you with a notice about our services.
Manage and improve our day-to-day operations
We analyze information about how you use our services to:
  • Manage and improve our Websites and Mobile Apps.
  • Help to develop and improve our product range, services, stores, information technology systems, know-how, and the way we communicate with you.
  • Detect and prevent fraud or other crimes.
It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.

SHARING PERSONAL INFORMATION WITH OTHER ORGANISATIONS

We may share personal information with other organizations in the following circumstances:
  • if any applicable law or a public authority says we must share personal information.
  • if we need to share personal information in order to establish, exercise or, defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk);
  • to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you too. If the transfer or sale goes ahead, the organization receiving your personal information can use your personal information in the same way as us
  • to any other successors in title to our business; or
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

HOW WE PROTECT PERSONAL INFORMATION

We maintain physical, technical, and organizational safeguards to secure your personal information from unauthorized access, use, alteration, and destruction. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.

SOCIAL MEDIA

We operate channels, pages, and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

Funscape World W.L.L. is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. Cookies are small data files that allow a website or Mobile App to collect and store a range of data on your desktop computer, laptop, or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:

Improve the way our Websites and Mobile Apps work

Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalize your experience and allow you to use many of their useful features.

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.

Improve the performance of our Websites and Mobile Apps

Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.

Deliver relevant online advertising
We use Cookies to help us deliver online advertising that we believe is most relevant to you on our websites and other organizations’ websites.
Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
Your choices when it comes to Cookies

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or another device.

Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings.

AGGREGATE DATA, DATA ANALYTICS, AND SOCIAL MEDIA FUNCTIONALITY

We may aggregate personal information and remove any identifying elements to analyze patterns and improve our marketing and promotional efforts, analyze Platform use, improve our content and product offerings, and customize our Platforms’ content, layout, products, and services, and we may appoint third parties to do this on our behalf, as set out above.

We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device, and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our user’s demographics, interests, and behavior to better understand and serve you.

YOUR RIGHTS

You have the right to see or access the personal information we hold about you. To receive a copy, please write to the Funscape Office, Building#147, Road# 6902, Block# 269, Dillmunia Island, Kingdom of Bahrain. You can also email us at info@funscape.bh.
In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights:
  • rectify the information we hold about you.
  • erase your personal information.
  • restrict our use of your personal information.
  • object to our use of your personal information.
  • withdraw any consents you have provided for our use of your personal information.
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and

PRIVACY CONCERNS

If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy, please write Funscape Office, Building#147, Road# 6902, Block# 269, Dillmunia Island, Kingdom of Bahrain. You can also email us at info@funscape.bh.We will endeavor to respond to your concerns as soon as possible.

LINKS

Our websites or Mobile Apps may contain links to other websites operated by other organizations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal information on a website as we do not accept any responsibility or liability for the websites of other organizations.

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

We update this Privacy Policy when needed and place updates on our platforms. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Privacy Policy periodically for changes.

STAY CONNECTED

Get the latest news, events and updates from Funscape World

Follow us for more updates

Facebook-square Instagram
Facebook-square Instagram